Privacy Policy

Last Updated: January 2025

1. Introduction

TeamLearn Canada ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard business contact information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

When you submit a contact request through our website, we collect the following business contact information:

  • Full name
  • Business email address
  • Company name
  • Team size category
  • Province of business operation

3. How We Use Your Information

We use the collected information solely for business-to-business (B2B) purposes:

  • To respond to your pricing and course information requests
  • To provide you with customized quotes and proposals
  • To communicate about our team learning solutions
  • To maintain records of business communications
  • To improve our services and customer experience

4. Information Sharing and Disclosure

We do not sell, trade, or rent your business contact information to third parties. We may share your information only in the following circumstances:

  • With service providers who assist in our business operations (under strict confidentiality agreements)
  • When required by law or to protect our legal rights
  • With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your business contact information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights Under PIPEDA

You have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Withdraw consent for future communications
  • Request deletion of your information (subject to legal obligations)
  • File a complaint with the Privacy Commissioner of Canada

8. Unsubscribe and Opt-Out

You may unsubscribe from our communications at any time by:

  • Clicking the "unsubscribe" link in our emails
  • Contacting us directly at privacy@teamlearncanada.ca
  • Calling our office at (416) 555-0123

9. Cookies and Tracking

Our website uses cookies to improve user experience. By continuing to use our site, you consent to our use of cookies. You can disable cookies through your browser settings, though this may affect website functionality.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

TeamLearn Canada

123 King Street West, Suite 500

Toronto, ON M5H 1A1

Email: privacy@teamlearncanada.ca

Phone: (416) 555-0123